Privacy Policy

Effective Date: 03/18/2019

BuffaloPremierRealty.com is owned and operated by Buffalo Premier Realty Inc. (“Company,” “we,” “our,” or “us”). Buffalo Premier Realty Inc. is a USA-based property realtor and property maintenance company located at 283 Paradise Ln, Tonawanda, NY 14150.

This Privacy Policy explains how we collect, use, disclose, and protect information collected through BuffaloPremierRealty.com, our contact forms, service request forms, quote request forms, phone communications, email communications, and text-message communications.

By using BuffaloPremierRealty.com, submitting information through our website, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you fill out a form, request a quote, request a service, contact us by phone, email us, or communicate with us by text message.

Personal information may include

• First and last name

• Phone number

• Email address

• Property address

• Mailing address, if provided

• Service request details

• Property maintenance or repair details

• Urgency level

• Message content

• Photos, documents, or job-related information voluntarily provided by you

• Appointment, scheduling, and service-related information

We may also automatically collect certain information when you visit BuffaloPremierRealty.com, including:

• IP address

• Browser type

• Device type

• Time zone

• Pages visited

• Time spent on the website

• Referring websites or search terms

• Cookies and similar tracking technologies

• General website usage activity

This automatically collected information is used to understand website performance, improve user experience, detect potential misuse, and maintain website security.

2. How We Use Your Information

Buffalo Premier Realty Inc. may use collected information for the following purposes:

• To respond to inquiries

• To provide estimates or quotes

• To schedule property maintenance, repair, preservation, rehab, renovation, restoration, or related services

• To communicate with customers, property owners, realtors, landlords, investors, and property managers

• To manage service requests, appointments, and job updates

• To provide customer support

• To improve our website, services, and business operations

• To personalize user experience on the website

• To detect, prevent, and resolve technical or security issues

• To maintain business records

• To comply with legal, regulatory, insurance, or operational obligations

We only process information that is reasonably necessary for our business and service-related purposes.

3. Text Message Communications

By providing your mobile phone number and opting in to receive text messages from Buffalo Premier Realty Inc., you give us permission to send service-related and account-related text messages.

Text messages may include:

• Appointment reminders

• Service scheduling updates

• Estimate updates

• Job status updates

• Property maintenance updates

• Billing or account-related notices

• Service notifications

• Follow-up communications related to your request

Message frequency may vary depending on your service request, account activity, or communication needs. Message and data rates may apply.

To opt out of text messages, reply STOP to any text message we send. A confirmation message may follow. For support, reply HELP or contact us directly.

Wireless carriers are not responsible for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

4. Opt-Out Options

Opt-Out of Text Messages

You may opt out of text-message communications at any time by replying STOP to any message we send. This will stop text communications from that specific number. You may still receive service-related communications through other channels if necessary to complete an active service request.

For text-message support, reply HELP or contact us at:

Email: buffpremier.2019@gmail.com

Phone: (716) 442-8462

Opt-Out of Marketing Communications

If we send marketing-related emails in the future, you may opt out by following the unsubscribe instructions included in the email or by contacting us at buffpremier.2019@gmail.com.

Even if you opt out of marketing communications, you may still receive service-related, transactional, or non-marketing communications related to active requests, appointments, estimates, or business matters.

5. Sharing of Information

Buffalo Premier Realty Inc. does not sell, rent, or trade personal information.

We may share limited information only when reasonably necessary for business, service, legal, or operational purposes, including:

• With service providers who help operate our website, communication systems, scheduling tools, or customer-service systems

• With technicians, contractors, vendors, or approved service partners when needed to complete a service request

• With phone carriers, messaging platforms, or communication providers only as needed to deliver text messages or service communications

• When required by law, regulation, subpoena, court order, or legal process

• To protect our rights, property, safety, customers, employees, contractors, or business operations

• In connection with a merger, acquisition, business transfer, or asset sale

All categories of sharing exclude text-message originator opt-in data and consent. SMS opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

6. Cookies and Website Analytics

BuffaloPremierRealty.com may use cookies and similar tracking technologies to improve website performance, analyze website usage, and enhance user experience.

Cookies may help us understand:

• Which pages visitors view

• How visitors interact with the website

• What devices or browsers are used

• How visitors find the website

• How the website can be improved

You may manage, block, or disable cookies through your browser settings. However, disabling cookies may affect certain website features or functionality.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, use, disclosure, alteration, or loss.

However, no method of internet transmission, electronic storage, website operation, wireless communication, or digital communication can be guaranteed to be completely secure. By using our website or communicating with us electronically, you understand that we cannot guarantee absolute security.

8. Third-Party Links

BuffaloPremierRealty.com may contain links to third-party websites, platforms, maps, forms, payment processors, social media pages, or external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage users to review the privacy policies of any third-party websites they visit.

9. Legal Disclosure

We may disclose information if required or permitted by law, including when necessary to:

• Comply with a subpoena, court order, legal process, or government request

• Protect our legal rights

• Investigate fraud, misuse, or security concerns

• Protect the safety of customers, employees, contractors, or the public

• Enforce our policies, agreements, or business rights

• Comply with applicable legal or regulatory obligations

10. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information, subject to legal or business exceptions

• Object to certain uses of personal information

• Request information about how your personal information is used or shared

• Withdraw consent where processing is based on consent

If you are a European resident, you may have additional rights under applicable data protection laws, including:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights related to automated decision-making and profiling

If you would like to exercise any applicable privacy rights, contact us using the contact information below.

11. International Data Transfers

If you access BuffaloPremierRealty.com from outside the United States, please understand that your information may be transferred to, stored, or processed in the United States.

By using our website or submitting information to us, you consent to the transfer and processing of your information in the United States, where privacy laws may differ from those in your country or region.

12. Children’s Privacy

Our website and services are intended for adults, property owners, realtors, landlords, investors, property managers, and related business or residential property clients.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information.

13. Changes to This Privacy Policy

Buffalo Premier Realty Inc. may update this Privacy Policy periodically to reflect operational, legal, regulatory, or website-related changes.

The updated version will be posted on this page with a revised effective date. Continued use of BuffaloPremierRealty.com after updates are posted means you accept the revised Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy, our privacy practices, SMS communications, or your personal information, please contact us:

Buffalo Premier Realty Inc.

283 Paradise Ln

Tonawanda, NY 14150

Email: buffpremier.2019@gmail.com

Phone: (716) 442-8462